Shipping Policy

Please read this entire document before placing your first order. If you have any questions or comments on our shipping policies please send an email to CustomerService@PetStoreNetwork.com. We are able to ship using any of the methods listed below.

UPS

Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier.

Domestic Shipping Options

  • Ground
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air Saver
  • Next Day AirInternational Shipping Options
  • Standard
  • Worldwide Expedited
  • Worldwide Saver
  • Worldwide Express

USPS

Domestic Shipping Options

  • Priority
  • First Class
  • Priority Express
  • Parcel Select
    International Shipping Options
  • International Shipping Options
  • Priority International
  • First Class International

Damaged or Lost Packages

All damaged or lost packages will be credited once the claims process has been completed. If a reshipment is desired, a new order must be placed.

Damaged Packages:
If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. To file a damaged package claim please send an email to CustomerService@PetStoreNetwork.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 days after the date of inspection.

Damaged packages may need to be picked up for inspection, so please repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.

Your Order Number
The item(s) that is damaged
The tracking number or delivery confirmation number of the shipment
Details of the damage
Consignee Name and telephone number

Lost Packages:
If an order is lost in transit by UPS or USPS (insured packages) we will have to file a lost package tracer with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact the consignee regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will be reimbursed for the cost of the item + shipping. At this point, we will issue a credit. Items shipped without declared value can only be credited up to $100. To file a lost package tracer please send an email to CustomerService@PetStoreNetwork.com with the information outlined below.

Your Order Number
The item(s) lost
The tracking number or delivery confirmation number of the shipment
Consignee Name and telephone number

PetStoreNetork.com
Customer Service
877-660-1767
CustomerService@PetStoreNetwork.com